NARRATOR:
You will hear a customer speaking to a builder about work needed in her flat and garden.
NARRATOR:
First, you have some time to look at questions one to six.
NARRATOR:
Now, listen carefully and answer questions one to six.
MR THORNDYKE:
Thorndykes builders.
EDITH:
Am I speaking to Mr Thorndyke?
MR THORNDYKE:
Yes, how can I help?
EDITH:
Several things in my flat need painting or repairing.
EDITH:
I wondered whether you could do the work.
MR THORNDYKE:
I'm sure I can help.
MR THORNDYKE:
First, I'll take some details.
MR THORNDYKE:
How did you hear about us?
EDITH:
My friend May Hampton recommended you.
EDITH:
You worked for her a couple of years ago.
MR THORNDYKE:
I remember.
MR THORNDYKE:
She lived at West Park Flats.
MR THORNDYKE:
What is your name?
MR THORNDYKE:
Could you spell the surname?
EDITH:
P-A-R-G-E-double T-E-R.
MR THORNDYKE:
Do you also live at West Park Flats?
MR THORNDYKE:
That's across the road and rather difficult to reach, isn't it?
EDITH:
The building is behind the library.
MR THORNDYKE:
What telephone number should I use?
MR THORNDYKE:
Eight, seven, five, nine, three, four.
EDITH:
But I'm usually out during afternoons and evenings.
MR THORNDYKE:
So mornings are the best time to call?
MR THORNDYKE:
I'll be driving a van.
MR THORNDYKE:
Where can I park?
EDITH:
On the opposite side of the road from the entrance beside the post box.
EDITH:
Could you provide a fully itemized quotation?
MR THORNDYKE:
I'll list every job separately and show all the prices.
EDITH:
That would be helpful.
NARRATOR:
Before you hear the rest of the conversation, you have some time to look at questions seven to ten.
NARRATOR:
Now listen and answer questions seven to ten.
MR THORNDYKE:
What work is required?
EDITH:
The most urgent job is in the kitchen.
EDITH:
Weather damage has cracked the glass in the door and it needs fixing.
MR THORNDYKE:
You mean the glass must be replaced?
EDITH:
As soon as possible.
MR THORNDYKE:
I can come tomorrow morning and deal with that immediately.
EDITH:
The remaining work is less urgent.
MR THORNDYKE:
I'll note everything.
EDITH:
I'd like part of the kitchen painted.
MR THORNDYKE:
All the walls?
EDITH:
No, only the wall above the cooker.
EDITH:
It has become greasy.
MR THORNDYKE:
For a proper finish, I'll strip away the old paint and apply plaster about one week before painting.
EDITH:
May also said you do garden work.
EDITH:
One fence at the far end of the garden needs replacing.
MR THORNDYKE:
That should be straightforward.
MR THORNDYKE:
I'll visit tomorrow morning to inspect everything.
MR THORNDYKE:
I'll see you tomorrow at...
NARRATOR:
That is the end of part one.
NARRATOR:
You now have one minute to check your answers to part one.