Roger:
This is the customer service department of Kingswell Washing Machine.
Roger:
How may I help you?
Judy:
I'm calling about the washing machine I bought from the mall several months ago.
Judy:
There's something wrong with it at the moment, so what do I have to do?
Roger:
First, I need to get a few details about this.
Roger:
Could you give me your name, please?
Judy:
Yes, it's Judy Smith.
Roger:
I need one more thing.
Roger:
There's a reference number.
Roger:
It should be in the top right-hand corner of the warranty card we gave you.
Judy:
Let me have a look.
Roger:
Well, I need to make sure if your washing machine is still within the warranty period.
Roger:
So when did you buy it?
Judy:
I remember I bought it last summer, so it was about nine months ago.
Judy:
And the card here says this washing machine has a two-year warranty, so it's definitely within the period.
Roger:
Of course it is, madam.
Roger:
Alright, then I need your address.
Judy:
My old address or my current one?
Roger:
Your current one, as we will send in someone to fix the washing machine for you.
Judy:
It's 120 Middle Street, Oxford.
Roger:
Now, I need to know the exact problem of the washing machine.
Roger:
Could you describe it in detail?
Judy:
Actually, the washing machine did work very well until last weekend.
Judy:
I put some clothes into it and it worked normally at first.
Judy:
Then I just got down to doing some gardening.
Judy:
But after about thirty minutes, when I came back to the house, I found it was leaking.
Judy:
The water had soaked the entire floor.
Roger:
I'm sorry to hear that, madam.
Roger:
So did you do anything to make the leaking stop?
Judy:
At that moment, the washing machine was totally out of control and the alarm on it also started to sound.
Judy:
I thought there was not much point in pressing any button on the machine, so I just switched off the machine straight away.
Judy:
Then it stopped leaking at once, thank goodness.
Roger:
Well, I think that was the only thing you could do.
Judy:
Oh, then I found my floor was nearly a disaster.
Judy:
As it is made of wood rather than marble, it could not be soaked in water for a long time.
Judy:
So what I did in the next two hours was wiping up the water on the floor.
Judy:
Later, I tried the washing machine once more, but the problem still existed.
Roger:
Well, I've taken down all the related information.
Roger:
Later, we'll send a client engineer to your house to fix it.
Judy:
Could you arrange the repair work as soon as possible, as I'm too busy at work to do the laundry by hand?
Judy:
How about this Saturday?
Roger:
Mmm, I have to check the schedule of the repairman.
Roger:
Saturday has been occupied.
Roger:
The earliest day we can arrange for you is next Tuesday.
Roger:
Is that OK with you?
Judy:
I can take a leave from work that day.
Judy:
Oh, my house is easy to find.
Judy:
It's near the Central Market, just across from the post office.
Roger:
And the last thing, could you tell me your phone number, please?
Roger:
The repairman will contact you before he comes.
Judy:
Thank you very much.
