Talk to new hotel staff

👂️ Audio and questions

Why has the manager arrived late at this meeting?

He had to complete a report.

He had to speak to head office.

He had to take a guest to hospital.

What is the main thing the manager is looking for in his staff?

experience

enthusiasm

good qualifications

When did the Ocean Edge Hotel first open?

in the 18th century

in the 19th century

in the 20th century

How long do staff generally remain at the hotel?

three years

five years

ten years

Which group of guests is growing fastest?

tourists visiting local attractions

people staying for one or two nights on business

people working locally who go home at weekends

Office

Function room

Main conference room

Meeting room

Restaurant

❓ Transcript

Talk to new hotel staff

Good morning, all of you.

I do apologize for being a little late starting our meeting.

One of our guests has been taken ill.

Susie, who's our assistant manager, has driven him to the hospital, but she was in the middle of compiling our weekly report for head office, which is urgent, and I had to finish writing it for her.

Now this is the first day of work at the Ocean Edge Hotel for all of you.

Let me say something that might surprise you.

You've all got a qualification in hospitality, and some of you have got very high grades.

But to me, what counts most is that you enjoy the contact with guests and really want to make a career in the hospitality industry.

You'll be getting some very valuable experience here, so make the most of it.

A few words about the history of the Ocean Edge Hotel.

There have been buildings on this site for about 250 years.

We know that in the 18th century there was a bakery here, when the town was very new.

The building was destroyed by fire in the early 19th century, and houses were constructed on the site.

These, in their turn, were demolished in the middle of the 20th century and replaced by the hotel.

I think it's fair to say that this is a popular place to work.

We're always getting job applications from local people, even when we haven't any vacancies, and whereas in many hotels staff tend to stay for a year or even less, here five is pretty standard, and in fact several of our staff have been here for ten years or more.

You're the first people we've appointed in the last three years, and we only needed to do that because we're currently constructing 25 new bedrooms.

Depending on their location, hotels usually have mostly business guests or mostly tourists.

We attract a large number of tourists who come to spend a few days beside the ocean.

We also have quite a lot of people who are here on business and perhaps stay for one or two nights.

What we've noticed recently, though, is that we're getting more and more regulars, people staying here for four nights every week, because they have jobs in this locality but live somewhere else in the country, so they go home for the weekend.

Now let me give you an idea of the layout of the hotel.

All the bedrooms are along walkways in the gardens, and the main building, which we're in now, has most of the other rooms that guests use.

Obviously, when they arrive, the first place they find themselves in is the reception area, where we're sitting.

The desk is over on the right of the entrance, and the office is immediately behind it.

There's a connecting door from the desk itself and another entrance from the corridor.

A lot of local residents hire the function room for parties and other events.

This is right at the front of the hotel, on the left of the reception area, opposite the desk.

This room is booked several evenings a week, and most weekends.

It's a major source of income.

Companies are very important customers for us, and a large number of local firms hold conferences here.

To reach the main conference room, you go past the fountain, as far as you can, and the doors directly in front of you.

The meeting room is often hired by companies and other local organizations for small gatherings.

For this room, you turn into the corridor at the side of the reception desk, and you'll see the room facing you at the end of the corridor.

Our restaurant is open to the public, as well as to hotel residents, and I'm pleased to say it has a very good reputation locally.

You turn left, just before the fountain, as though you're heading for the guests' rooms, and it's the large room on your right.

Next, I should mention that there is a very large number of people who come to this hotel.

🔥 Answer key (đáp án và giải thích)

Giải thích chi tiết

❓Câu hỏi: Why has the manager arrived late at this meeting? ✅ Đáp án đúng: A. He had to complete a report. ▶️ Bắt đầu nghe ở: Khi người quản lý xin lỗi vì đến muộn và bắt đầu giải thích lý do: “I do apologize for being a little late starting our meeting…”

☺️ Giải thích đáp án:

Đọc câu hỏi, xác định thông tin cần nghe: lý do arrived late (= vì sao đến muộn). Thường sẽ có cấu trúc giải thích kiểu because / so / and I had to…
Trong bài nghe có chuỗi sự việc: khách bị ốm, Susie đưa khách đi viện, nhưng Susie đang làm dở weekly report và báo cáo này urgent.
Chi tiết chốt đáp án: người quản lý nói “I had to finish writing it for her.” → ông ấy phải hoàn thành báo cáo nên đến muộn.
Vì vậy chọn A.

🧐 Lưu ý: ❌ B. He had to speak to head office. => Có nhắc “weekly report for head office” nhưng là viết báo cáo gửi chứ không phải gọi/trao đổi với head office. ❌ C. He had to take a guest to hospital. => Người đưa khách đi viện là Susie: “Susie… has driven him to the hospital”, không phải manager.

Xem full giải thích

IELTS Listening Practice

Gồm làm đề, xem giải thích chi tiết, học từ vựng của những bài thi IELTS Listening phổ biến nhất trên thị trường

Camber’s Theme Park IELTS Listening Answers With Audio, Transcript, And Explanation

Luyện tập đề IELTS Listening Practice với Camber’s Theme Park được lấy từ cuốn sách IELTS Practice Test Plus 3 - Test 7 - Section 2 kèm Answer key, list từ vựng IELTS cần học trong bài đọc và Free PDF & Audio Transcript Download với trải nghiệm thi IELTS trên máy và giải thích đáp án chi tiết bằng Linearthinking

Researching The Origin Of Medieval Manuscripts IELTS Listening Answers With Audio, Transcript, And Explanation

Luyện tập đề IELTS Listening Practice với Researching The Origin Of Medieval Manuscripts được lấy từ cuốn sách IELTS Practice Test Plus 3 - Test 6 - Section 4 kèm Answer key, list từ vựng IELTS cần học trong bài đọc và Free PDF & Audio Transcript Download với trải nghiệm thi IELTS trên máy và giải thích đáp án chi tiết bằng Linearthinking

Engineering For Sustainable Development IELTS Listening Answers With Audio, Transcript, And Explanation

Luyện tập đề IELTS Listening Practice với Engineering For Sustainable Development được lấy từ cuốn sách IELTS Practice Test Plus 3 - Test 7 - Section 4 kèm Answer key, list từ vựng IELTS cần học trong bài đọc và Free PDF & Audio Transcript Download với trải nghiệm thi IELTS trên máy và giải thích đáp án chi tiết bằng Linearthinking

Do-It-Yourself House Painting IELTS Listening Answers With Audio, Transcript, And Explanation

Luyện tập đề IELTS Listening Practice với Do-It-Yourself House Painting được lấy từ cuốn sách IELTS Practice Test Plus 3 - Test 6 - Section 2 kèm Answer key, list từ vựng IELTS cần học trong bài đọc và Free PDF & Audio Transcript Download với trải nghiệm thi IELTS trên máy và giải thích đáp án chi tiết bằng Linearthinking

Notes For Holiday IELTS Listening Answers With Audio, Transcript, And Explanation

Luyện tập đề IELTS Listening Practice với Notes For Holiday được lấy từ cuốn sách IELTS Practice Test Plus 3 - Test 7 - Section 1 kèm Answer key, list từ vựng IELTS cần học trong bài đọc và Free PDF & Audio Transcript Download với trải nghiệm thi IELTS trên máy và giải thích đáp án chi tiết bằng Linearthinking