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You will hear a woman telephoning the owner of a holiday flat for help with its heating system.
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First, you have some time to look at questions 11 to 13.
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Now listen carefully and answer questions 11 to 13.
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Hi, Laura Caraton speaking.
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We've just reached the holiday flat but I can't make the heating or hot water work.
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That's simple to sort out, so don't worry.
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The water heater is in the upstairs cupboard.
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At the lower left of the unit, you'll see three main controls.
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The round control on the far left is the most important because it's the main on and off switch for both the heating and the hot water.
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Check that it's set to on.
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It has probably been turned off accidentally.
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The middle control is slightly larger and operates the radiators.
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If the flat feels cold and you want them on, turn that control up to its highest setting.
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The control on the right normally stays at about four, which should make the tap water hot enough.
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Beneath those controls in the center, there's a small circular plastic button.
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Occasionally, the heater cuts out when there isn't enough water in the pipes.
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If that happens, press this reset button for about five seconds and the unit should start again.
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Under the third control, there's also a small square warning indicator.
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It flashes whenever the heater needs to be reset.
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It sounds rather complicated.
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I'm sure it will be fine.
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More detailed instructions should be attached to the side of the heater.
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Phone me again if it still won't work.
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Before you hear the rest of the conversation, you have some time to look at questions 14 to 20.
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Now listen and answer questions 14 to 20.
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Before you go, there are a few things we haven't been able to locate, including spare pillows and washing powder.
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The extra pillows should be in the large white cupboard upstairs, just to the left of the bathroom door.
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There are normally four or five on the top shelf.
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The washing powder is probably near the back door.
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There is a shelf above the sink there, and I'm certain you'll find a large blue box on it.
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Use about half a cup for each load.
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That reminds me, the spare key for the back door hangs on a hook on the wall beside the living room window.
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Please return it after use.
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The previous visitors lost it in the garden.
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You may also need replacement light bulbs.
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They're in a large cardboard box containing various useful items on top of the washing machine.
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There's one more thing I forgot to tell you earlier.
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I left a local map to help you find your way around.
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It covers the whole district.
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You'll find it in the top drawer of the chest beneath the television in your bedroom, together with a file of local information.
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Do you have any suggestions for visiting the town?
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You'll need to drive because it's too far to walk from the flat.
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Unfortunately, every car park now charges.
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I prefer the one beside the station.
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The town center is only a five-minute walk from there, and that's where the best restaurants are.
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If you'd rather order food, the Italian takeaway makes excellent pasta and pizza.
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Its number is 732281.
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The Chinese restaurant is also good.
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Its number is 766119.
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Both places deliver to the flat.
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You should also visit the railway museum.
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The exhibition isn't large, but it's very good.
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Sundays are extremely busy, so a quieter day later in the week is better.
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Don't go on Thursday, though.
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Parking is impossible, and Thursday is the only day when the museum is closed.
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Is there anything else?
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That is the end of part two.
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You now have one minute to check your answers to part two.
