You will hear the owner of a holiday company giving a presentation about a tour of the Isle of Man.
First, you have some time to look at questions 11 to 14.
Now listen carefully and answer questions 11 to 14.
I'm Erika Matthews, the owner of Matthews Island Holidays, which my parents established.
I hope today's presentation will show you what our company can offer.
We are a small family business and value personal service, so attracting the greatest number of customers is not our aim.
Instead, we draw on more years of experience than nearly any competing rail holiday operator and concentrate on a few destinations that we know exceptionally well.
I'll begin with our six-day Isle of Man tour.
The island lies in the Irish Sea, with Wales to the south, England to the east, Scotland to the north, and Northern Ireland to the west.
The holiday begins at Haisham, where you meet the tour manager before boarding the ferry.
Alternatively, some guests fly from Luton, while others travel by train to Liverpool and catch a ferry there.
The package includes five nights at the hotel, with breakfast and dinner each day.
Lunch is also provided on the three organized excursion days.
Day four is left free, so most guests eat that day in a café or restaurant in Douglas.
Your fare covers the ferry, transport around the island, accommodation, and the meals I've just described.
We also try to keep our booking rules straightforward and fair.
Whether you reserve six months ahead or shortly before departure, the price remains unchanged, and there is no extra charge for a single room.
However, if you later transfer your reservation to a different departure date or another tour, perhaps because you are ill, a small administration fee applies.
Before you hear the rest of the presentation, you have some time to look at questions 15 to 20.
Now listen and answer questions 15 to 20.
Let me now take you through the program.
On the first day, you arrive in time for a brief welcome from the tour manager, followed by dinner at the hotel.
From the dining room, you can look across the river near the point where it enters the harbour, so there is usually plenty to watch.
On day two, the coach takes you towards the small town of Peel, stopping first at the Tienwalde Exhibition.
The Isle of Man is outside the United Kingdom and has its own parliament, Tienwalde.
It is often described as the oldest parliament still in operation and is said to date from 979.
The earliest surviving written mention, though, is from 1422, so that traditional date may be doubtful.
Day three is devoted to Snafell.
You start with a relaxed journey along the Douglas Promenade by horse-drawn tram.
Next, an electric train carries you to the fishing village of Laxey.
From there, the Snafell Mountain Railway covers eight kilometers to the top.
Lunch is served in the café, where you can enjoy wide views over the island.
Day four is yours to explore independently.
We provide a pass, so local buses and trains cost you nothing, and entry to the island's heritage attractions is included, too.
Of course, you may prefer to stay in Douglas, relax, and do a little shopping.
The final complete day, day five, is often the highlight.
You ride the steam railway from Douglas to Port Aaron.
After free time there, a coach takes you to the headland overlooking the Calf of Man, a small offshore island.
The journey then continues to Castletown, the former capital of the Isle of Man, where you can see its medieval castle.
On the sixth day, you return to the ferry terminal, or to the airport, if you flew to the island, and begin your journey home.
Next, I'd like to explain.
That is the end of part two.
You now have one minute to check your answers to part two.
