You will hear a human resources manager giving an induction talk to a group of new apprentices.
First, you have some time to look at questions 11 to 14.
Now listen carefully and answer questions 11 to 14.
I'm Janet Parker, the human resources manager, and I'd like to welcome you to the company.
We're delighted that you've joined our apprenticeship program, and I hope the next six months will be both useful and enjoyable.
I'll begin with some general guidance about settling in as an apprentice.
For most of you, this will be your first experience of working in a large organization, so the opening week may feel rather demanding.
You'll be given a great deal of information, but there's no need to memorize all of it immediately.
What matters is checking whenever you're uncertain.
Your supervisor is easy to approach and will be happy to explain a procedure or point you in the right direction.
You're here to learn, so take full advantage of that support.
During that first week, you'll work in several different departments, make a point of introducing yourself and speaking to as many members of staff as you can about what they do.
Besides learning how the organization fits together, you'll pick up useful information and start building relationships with the people around you.
In addition to your supervisor, each of you will have a mentor.
This will be someone who finished an apprenticeship fairly recently, and you'll meet once a week.
The mentor is there to support you throughout the program, though that certainly doesn't mean doing difficult jobs on your behalf.
Instead, they'll help you review the targets you've met, recognize anything that still needs attention, and think through your longer-term career aims.
Before you hear the rest of the talk, you have some time to look at questions 15 to 20.
Now listen and answer questions 15 to 20.
I'd now like to go over several company rules that apply to apprentices.
I'll start with internet use.
Some of your duties involve online research, so you can use the internet freely for work.
However, it mustn't be used for private browsing.
You should use your own phone for anything personal.
A number of you have asked about flexible working.
Once you've completed the three-month probation period, it may be available to some of you.
Eligibility depends on the department you work in and on your individual circumstances, so please don't assume the arrangement will be approved automatically.
I also want the holiday policy to be absolutely clear.
Apart from official public holidays, apprentices must not arrange annual leave during the six-month program.
You should take time away from work only if you're ill.
If that condition is likely to cause a serious difficulty, speak to your supervisor.
Your normal working week is 40 hours, though extra hours may be offered when the company is especially busy.
Overtime isn't compulsory, but it gives you useful experience, so we recommend accepting it when you can.
Of course, we realize that you may sometimes have commitments outside work, and it's fine to say you're unavailable on those occasions.
As you know, there's no formal dress code.
Casual clothes are acceptable, provided they're practical.
For safety, the only footwear we don't permit is high heels, and we would actually prefer you to wear something comfortable, such as trainers.
Finally, the canteen on-site is heavily subsidized, so hot meals and salads are inexpensive.
We also provide drinks and snacks.
Because of this, we've introduced a rule against bringing packed lunches into work.
It encourages healthier eating and also prevents food being eaten at workstations, which isn't hygienic.
Right, the next point is...
