Holiday Plus Hotel, Easthaven - CHANGE OF BOOKING - IELTS Listening with Practice test, Audio, Transcript, And Explanation

Luyện tập đề IELTS Listening Practice với bài Holiday Plus Hotel, Easthaven - CHANGE OF BOOKING được lấy từ cuốn sách Forecast Test 2026 - Q2 - Test 3 - Section 1 với trải nghiệm thi IELTS trên máy và giải thích đáp án chi tiết bằng Linearthinking, kèm list từ vựng IELTS cần học trong bài đọc.

Làm Bài Xem giải thích

👂️ Audio and questions

Holiday Plus Hotel, Easthaven - CHANGE OF BOOKING

Customer details
Surname: ﻿﻿
First name: Susan
Existing booking details
Check-in date: ﻿﻿
Number of nights: ﻿﻿
New booking
What the customer wants to do: book a ﻿ room instead of the single
Accommodation offered to customer: ﻿ suite, consisting of:
two bedrooms (as requested)
living room
﻿﻿ 

Further details
Additional cost for new booking: £ ﻿﻿
Special requirements
Customer is bringing a ﻿﻿
One of the group is allergic to ﻿﻿
Phone number of customer's husband: ﻿﻿

❓ Transcript

Holiday Plus Hotel, Easthaven - CHANGE OF BOOKING

Receptionist:

Good morning, Holiday Plus Hotel, Easthaven.

Receptionist:

Can I help you?

Susan:

Oh yes, hello.

Susan:

I just spoke to a couple of rooms online and I think I made a mistake.

Susan:

Can I change it with you?

Receptionist:

Of course you can.

Receptionist:

Could you give me your surname please?

Susan:

It's Connor.

Susan:

C-O-N-N-O-R.

Receptionist:

Thank you.

Receptionist:

And your first name?

Susan:

It's Susan.

Receptionist:

I'll have a look for you.

Receptionist:

Can you confirm your arrival date?

Susan:

It's the 28th of June.

Receptionist:

Okay, I've found you here.

Receptionist:

So that's a family of two adults and one child leaving on the 6th of July, which is a total of seven nights.

Receptionist:

Is that correct?

Susan:

Oh no, I don't think so.

Susan:

It's eight, isn't it?

Susan:

Arriving on the Thursday and leaving the following Friday?

Receptionist:

You're quite right.

Receptionist:

Sorry, my mistake.

Receptionist:

So you said that you wanted to make changes to your booking.

Receptionist:

Is it the rooms that you wanted to change?

Susan:

If possible, yes please.

Receptionist:

Your reservation is currently for one double room and one single.

Susan:

Yes, I still need the double room, but I'd like a twin room instead of the single.

Susan:

You see, my daughter's friend's going to be joining us.

Receptionist:

Okay, let me just check availability.

Receptionist:

Yes, we can do that for you.

Susan:

Great.

Receptionist:

Or alternatively, could I make a suggestion?

Susan:

Sure.

Receptionist:

Have you considered a family suite?

Receptionist:

I think you'd be much more comfortable than in the two rooms.

Susan:

So what do you get with the suite?

Receptionist:

You'd have the two bedrooms that you've requested as well as a living room.

Receptionist:

This would also guarantee that your rooms are together and not spread out over the hotel, and you'd get a terrace to enjoy the sun.

Susan:

I see.

Susan:

I'm not sure about that to be honest.

Susan:

It sounds expensive.

Receptionist:

Actually, the suites tend to work out as better value than having two individual rooms.

Receptionist:

I'll just check to see what the charge would be to upgrade.

Receptionist:

Okay, you've paid £863 for your original booking, so it would be another £39 because the suite would be £902.

Susan:

Oh, so I'd need to pay the difference?

Receptionist:

Exactly, but you can do that on arrival at the hotel.

Susan:

Great.

Receptionist:

Okay, now do any of the party have any special requirements?

Susan:

Yes, my husband is a wheelchair user, so obviously we'll have to have that with us.

Receptionist:

Of course, I'll make note of that, but the hotel is fully accessible, and staff are always available if there's anything that can be done to make your stay more comfortable.

Susan:

I appreciate that.

Susan:

Oh, and one other thing, my daughter's friend has a fish allergy.

Receptionist:

Fine, I'll make note of that, but they'll need to mention it to restaurant staff when they're here.

Susan:

Oh, one more thing.

Susan:

I entered my phone number when I made the original booking, but can I give you my husband's as well, just in case?

Receptionist:

Yes, please.

Susan:

079057738795

Receptionist:

Got that.

Receptionist:

Thank you very much, and we look forward to seeing you here.

Susan:

Thank you.

🔥 Answer key (đáp án và giải thích)

Connor

Giải thích chi tiết

Hello Dolbie 🤩 Cùng chinh phục câu hỏi này nhé 😁

🎯 Xác định loại từ cần điền: danh từ riêng (tên riêng - họ của khách hàng).

▶️ Thông tin cần nghe ở: "Could you give me your surname please?"

☺️ Cùng xem giải thích nhé: Trong bài nghe, khách hàng (Susan) đánh vần rõ ràng họ của mình là "Connor" ("C-O-N-N-O-R"). Vậy đáp án đúng là Connor.

✅ Đáp án đúng: Connor

🧐 DOLBIE lưu ý: ❌ Susan => Đây là tên riêng (first name), không phải họ.

❌ Conner (sai chính tả) => Rất dễ nhầm lẫn, nghe kỹ phần spelling để chọn đáp án đúng là Connor.

Chúc Dolbie học tốt và tự tin hơn trong bài thi IELTS nha 🥳💪

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