Man:
Oh, excuse me, I wonder if you’d have the time to take part in some market research?
Woman:
Umm ... What’s it about?
Man:
About this club and your experiences and opinions about being a member. It’ll take less than five minutes.
Woman:
Oh ... OK then ... as long as it’s quick.
Man:
Can I start by taking your name?
Woman:
It’s Selina Thompson.
Man:
Is that T-H-O-M-P-S-O-N?
Man:
Great, thanks ... And what do you do for a living?
Woman:
Well, I’m an accountant but I’m between jobs at the moment.
Man:
I understand, but that’s the job I’ll put down on the form. And would you mind my asking which age group you fall into? Below thirty, thirty-one to fifty and above.
Woman:
Over fifty ... I think we can safely say.
Man:
Great, thanks. And which type of membership do you have?
Woman:
Sorry, I’m not sure what you mean? Do you mean how long ... ?
Man:
No, is it a single person membership ... ?
Woman:
Oh right ... no, it’s a family membership.
Man:
Thanks and how long have you been a member?
Woman:
Oh ... let me see ... I was certainly here five years ago ... and it was probably two to three years more than that ...
Man:
Shall I put down eight?
Woman:
I remember now ... it’s nine ... definitely ... sorry.
Man:
No problem ... I’ve got that. And the last question in this first part is, what brought you to the club?
Man:
How did you find out about the club? Did you see any ads?
Woman:
Well, I did actually but I have to say I wasn’t really attracted to the club because of that. It was through word of mouth.
Man:
So you were recommended by a friend?
Woman:
Actually my doctor ... I’d been suffering from high blood pressure and he said the club was very supportive of people with that condition, so I signed up.
Man:
Now for the second part of the form I want to ask a bit more about your experience of the club.
Man:
How often would you say you use the club ... ?
Woman:
It varies enormously depending on how busy I am.
Man:
Of course ... but on average ... per month?
Woman:
I’d say it averages out at twice a week.
Man:
OK, so eight on average.
Woman:
Yeah. And four of those are aqua-aerobics classes.
Man:
That leads me to the next question ... would you say the swimming pool is the facility you make most use of?
Woman:
Fair to say that ... yeah.
Man:
Right, thanks ... And are there any facilities you don’t use?
Woman:
One area I realise I’ve never used is the tennis courts ... and there’s one simple reason for that ...
Man:
You don’t play tennis?
Woman:
Actually, I’m not bad at it ... it’s that I’m not happy having to pay extra ... for that privilege.
Man:
I’ve made a note of that ... thanks. Now in the last section are there any suggestions or recommendations you have for improvements to the club?
Woman:
Only about health and fitness?
Woman:
Well, I’d like to see more social events ... it isn’t just a question of getting together for games or classes but other things, you know.
Woman:
And another thing that I was thinking when I had my yoga class in the gym last night - we were all sweltering in the heat - was that I think they should put in ... you know ...
Woman:
That’s exactly what I mean. The rooms are really light and well designed but they do need proper installations.
Man:
Sure ... well I’ve made a note of that ...
Man:
... so is there anything else you’d like to suggest ... about quality of service, for example?
Woman:
Oh, everyone’s very nice here ... they couldn’t be more friendly and helpful ... oh but I tell you what ... it’s a shame the restaurant isn’t open in the evening on Saturday ... and Sunday as well for that matter.
Man:
So ... the club should ...
Woman:
... open it later on those days.
Man:
OK . well thank you very much, that’s all the questions .
