...:
Now look at part one.
...:
You will hear a woman phoning the lost property office at a railway station.
...:
First you have some time to look at questions one to seven.
...:
Now listen carefully and answer questions one to seven.
EAST COAST RAIL:
Good morning, East Coast Rail.
EAST COAST RAIL:
How may I help you?
HELEN:
I left something on a train yesterday.
HELEN:
I got this number from the internet.
HELEN:
Is this the right number to call?
EAST COAST RAIL:
Yes it is, madam.
EAST COAST RAIL:
I can certainly help you with that.
EAST COAST RAIL:
I just need to take your name so I can fill out the lost property form.
EAST COAST RAIL:
OK, I've got that.
EAST COAST RAIL:
Now you say you left something on the train?
EAST COAST RAIL:
I just need to take some more details from you and I'll see what I can do.
EAST COAST RAIL:
Can I take your address please?
HELEN:
Yes, it's 57 the High Street, Greenside.
EAST COAST RAIL:
And the postcode?
EAST COAST RAIL:
OK, L-W-3-9-V-Q.
HELEN:
OK, I've got that.
EAST COAST RAIL:
Now can I take a telephone number?
HELEN:
Yes, it's 0-7-0-0-9-1-1-6-2-3.
EAST COAST RAIL:
OK, madam.
EAST COAST RAIL:
Now you say that it was a bag you left behind.
EAST COAST RAIL:
Can you describe it for me?
HELEN:
Well, there wasn't anything special about it really.
HELEN:
It was black and just a shoulder bag really.
EAST COAST RAIL:
And what was in the bag?
HELEN:
It was my college bag, so there were some books, papers, pens and stuff.
HELEN:
Oh, and also my umbrella.
EAST COAST RAIL:
OK, I've got all of that, thanks.
EAST COAST RAIL:
Now, which train were you on yesterday?
HELEN:
It was the train from Newcastle to Greenside.
EAST COAST RAIL:
And do you know what time it arrived in Greenside?
HELEN:
It was later than the train I normally get because I went to the library to study.
HELEN:
It was ten o'clock, I think.
HELEN:
No, wait, it was later than that.
HELEN:
I arrived at half past ten.
EAST COAST RAIL:
OK, and do you know which carriage you were sitting in?
HELEN:
Oh, no, sorry, I've no idea.
EAST COAST RAIL:
It'll be on your ticket if you still have it.
HELEN:
Oh, let me have a look.
HELEN:
That would be my handbag.
HELEN:
Oh yes, here it is.
HELEN:
I was sitting in seat twenty-six, carriage six.
EAST COAST RAIL:
OK, great.
EAST COAST RAIL:
I've got all the details I need now.
...:
Before you hear the rest of the conversation, you have some time to look at questions eight to ten.
...:
Now listen carefully and answer questions eight to ten.
HELEN:
So, what happens now?
EAST COAST RAIL:
OK, I will process this form onto our system, then when we find lost property items, we index them all and enter the details into our computer before we can match them up.
HELEN:
How long does that take?
EAST COAST RAIL:
That can take up to five days from when the item was left behind.
HELEN:
That's a long time.
EAST COAST RAIL:
Yes, I'm sorry, but we do have a lot of items left on our trains.
HELEN:
OK, what happens after you've done that?
HELEN:
Do I need to call you back or will you send me an email or something?
EAST COAST RAIL:
No, we will call you if we find your bag on the phone number you gave me.
EAST COAST RAIL:
If you don't hear from us in the next week, then please do call for an update, but the chances are that if we don't call you, then your bag wasn't found.
HELEN:
OK then, will you post it to me if you find it?
EAST COAST RAIL:
No, you need to come and collect it from the lost property office.
EAST COAST RAIL:
It's behind the ticket office in Newcastle train station.
HELEN:
And do I need to bring anything with me?
EAST COAST RAIL:
Yes, we will need to see some ID.
HELEN:
OK, like a letter from my bank or something?
EAST COAST RAIL:
It will need to have something with a photo on it, like a driving licence or passport or something.
HELEN:
I'll wait for you to call then.
EAST COAST RAIL:
OK, Mrs Flynn, thanks for your call.
...:
That is the end of part 1.
...:
You now have some time to check your answers.
