Customer Booking Request Form

👂️ Audio and questions

Bakewell Travel:                                                     Customer Booking Request Form
Example
Travelling to: Dubai
Name:                                                                         Sarah Carter
Contact phone number:                                        ﻿﻿
Best day to call:                                                       ﻿﻿
Number of people travelling:                                 ﻿﻿
Date of outward journey:                                        ﻿﻿
Day of return journey:                                              25 November
Purpose of trip:                                                         a ﻿﻿
Special requirements:                                              one passenger can't eat﻿﻿
Market Research
Number of trips in last 12 months:                        six
Last country visited:                                              ﻿﻿
Purpose of last foreign trip:                                  ﻿﻿
Customer feedback on website:                            too ﻿﻿
Email address:                                                          carter.s@﻿.com

❓ Transcript

Customer Booking Request Form

Man:

Hello, Bakewell Travel.

Man:

How can I help?

Woman:

Oh, hello.

Woman:

My name's Sarah Carter.

Woman:

I wonder if you could tell me about the price of plane tickets to Dubai.

Man:

Our computers are down, so what I can do is take some details about you and your travel plans.

Man:

Then when everything's OK again, I can call you back, alright?

...:

OK then.

Man:

Right.

Man:

So, some details first.

Man:

Your name was Sarah Carter, wasn't it?

Woman:

That's right.

Man:

And can I take a contact phone number?

Woman:

07 958 847 222.

Man:

Now, I'll probably need to get back to you on this.

Man:

Shall I call you back tomorrow morning?

Woman:

Oh, I work on Wednesdays.

Woman:

Can you call me back on Thursday before 12?

Man:

Fine.

Man:

OK, so Mrs Carter, how many tickets will you need?

Woman:

Three adults and four children.

Man:

So, seven altogether.

Man:

Are all the children under the age of 14?

Woman:

They are, yes.

Man:

Which date do you wish to travel on?

Woman:

Well, we definitely need to be there for the 24th, so if we leave the UK on the 22nd, we'll have time to recover on the 23rd.

Man:

So, the 22nd of October?

Woman:

Not this month, next month, November.

Woman:

Right.

Man:

And I assume these are return tickets?

Woman:

Yes, we want to fly back on the Tuesday.

Woman:

Is that the 25th or the 26th?

Man:

It's the 25th, so it's going to be a short holiday.

Woman:

We're going to a wedding.

Woman:

We're not going for a holiday.

Man:

Oh, that's nice.

Man:

Now, do any travellers have any special requirements?

Man:

You know, special assistance with mobility and that sort of thing?

Woman:

Oh, well actually yes.

Woman:

My son's allergic to cheese.

Woman:

It makes him really, really ill.

Man:

Fine.

Man:

So, as soon as I can, I'll look into finding some tickets for you.

Man:

Now, I wonder if I could just ask you a couple of questions as part of our market research.

Man:

Would you be happy to do that?

Woman:

Will this take long?

Man:

Just a couple of minutes, that's all.

Woman:

OK.

Man:

So, how many foreign visits have you made in the last 12 months?

Woman:

About six, I suppose.

Man:

And where was your last foreign trip?

Woman:

Well, I was in Egypt in May, then most recently India.

Man:

Oh, nice.

Man:

Yes, I'm off for some IT training in Bangalore next month actually.

Man:

And was that a vacation?

Woman:

I'd love to go back there for a holiday, but it was for business this time.

Man:

And I presume you use the internet?

Woman:

I do, yes.

Man:

And so you've seen our website?

Woman:

Yes, I had a look this morning actually.

Man:

Well, we had it redesigned a month ago and we're keen to get feedback on how our customers find it, so…

Woman:

Oh, right.

Woman:

OK.

Woman:

Well, I have to say I found it terribly slow, so I just gave up and thought I'd give you a call.

Man:

Oh.

Man:

Well, I'm sorry to hear that.

Man:

But yes, it does happen sometimes.

Man:

Would it be OK for us to email you with any promotional offers?

Woman:

I suppose so.

Woman:

Well, OK.

Woman:

My address is carter.s at speedtech.com.

Man:

Is that S-P-E-E-D-T-E-C-H?

Woman:

Yes.

Man:

That's great.

Man:

And can I ask how you found out about Bakewell Travel?

🔥 Answer key (đáp án và giải thích)

07958847222

Giải thích chi tiết

Hello Dolbie 🤩 Cùng chinh phục câu hỏi này nhé 😁

🎯 Xác định loại từ cần điền: số điện thoại (vì đề bài ghi là “Contact phone number” → cần điền dãy số mà người nghe cung cấp)

▶️ Thông tin cần nghe ở: ngay sau khi người đàn ông hỏi: “And can I take a contact phone number?”

☺️ Cùng xem giải thích nhé: Người phụ nữ trả lời:

“07 958 847 222”

→ Đây là số điện thoại mà cô ấy cung cấp cho nhân viên → khớp với mục “Contact phone number” trong đề bài.

✅ Đáp án đúng: 07958 847222

🧐 DOLBIE lưu ý: ❌ 07958 847 22 => Thiếu số cuối – cần nghe kỹ để đủ toàn bộ dãy số. ❌ 958 847 222 => Sai vì thiếu mã đầu số di động (07), rất dễ bị bỏ sót khi nghe.

Chúc Dolbie học tốt và tự tin hơn trong bài thi IELTS nha 🥳💪

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