...:
Test 6 You will hear a number of different recordings and you'll have to answer questions on what you hear.
...:
There will be time for you to read the instructions and questions and you'll have a chance to check your work.
...:
All the recordings will be played once only.
...:
The test is in four sections.
...:
At the end of the test, you will be given 10 minutes to transfer your answers to an answer sheet.
...:
Now turn to section 1.
...:
Section 1 You will hear a telephone conversation between a receptionist who works at a house-renting agency and a man.
...:
First, you'll have some time to look at questions 1 to 4.
...:
You will see there is an example that has been done for you.
...:
On this occasion only, the conversation relating to this will be played first.
RECEPTIONIST:
Hello, how can I help you today?
JONATHAN:
I'm just phoning you as I have seen an advertisement on your website for a property that I'm interested in renting.
JONATHAN:
If possible, I'd like to find out some more information before I organise a viewing.
RECEPTIONIST:
No problem at all.
RECEPTIONIST:
What is the address of the property that you'd like to enquire about?
JONATHAN:
It's 21 North Avenue.
...:
The address of the property is 21 North Avenue.
...:
So, 21 North has been written in the space.
...:
You should answer the questions as you listen because you will not hear the recording a second time.
...:
Listen carefully and answer questions 1 to 4.
RECEPTIONIST:
Hello, how can I help you today?
JONATHAN:
I'm just phoning you as I have seen an advertisement on your website for a property that I'm interested in renting.
JONATHAN:
If possible, I'd like to find out some more information before I organise a viewing.
RECEPTIONIST:
No problem at all.
RECEPTIONIST:
What is the address of the property that you'd like to enquire about?
JONATHAN:
It's 21 North Avenue.
RECEPTIONIST:
What is it that you'd like to know?
JONATHAN:
First of all, I'd like to know what facilities the office has as I need to make sure that it'll be suitable for my advertising company.
RECEPTIONIST:
The office contains a large open plan space with a wide frontage onto a busy street with lots of passers-by.
RECEPTIONIST:
So your business would have a really good street presence.
RECEPTIONIST:
There is also a toilet and newly refurbished kitchen equipped with a dishwasher and oven.
JONATHAN:
Wow, that sounds great.
JONATHAN:
I'd definitely like to register my interest.
RECEPTIONIST:
OK, perfect.
RECEPTIONIST:
I just need to take some details from you, if that's OK.
RECEPTIONIST:
What is your full name?
JONATHAN:
Jonathan Smith.
RECEPTIONIST:
And what position do you hold in your company, Jonathan?
JONATHAN:
Until recently, I was Sales Manager.
JONATHAN:
However, I've recently been promoted to Regional Manager.
JONATHAN:
So I'll be in charge of running our new office.
JONATHAN:
Can I ask where the office is located?
RECEPTIONIST:
Yes, of course.
RECEPTIONIST:
It's located downtown, just around the corner from Royal Square Shopping Centre.
JONATHAN:
Hmm, that's a bit too far out of the centre for my liking.
JONATHAN:
I'd much prefer to be located in close proximity to the station.
JONATHAN:
Do you have any property located in that vicinity?
RECEPTIONIST:
It would help me to narrow down the results if you could tell me how many employees you intend to have working in the office.
JONATHAN:
Our branch is made up of 30 employees and we'd like some extra space for meetings and presentations.
RECEPTIONIST:
Most average office spaces are around 8,000 square feet but it sounds like you would need more space than that.
RECEPTIONIST:
I think that 10,000 square feet would be more suitable for your needs.
RECEPTIONIST:
Now, let's see, we have 10 properties that match those criteria, so let's try and narrow it down.
...:
Before you hear the rest of the conversation, you have some time to look at questions 5 to 10.
...:
Now listen and answer questions 5 to 10.
RECEPTIONIST:
Do you have any other requirements?
JONATHAN:
Well, we'll need access to the office 12 hours a day but security should be 24 hour.
JONATHAN:
We don't hold any money on the premises but it's crucial that we protect our customer information against theft.
RECEPTIONIST:
OK, anything else?
JONATHAN:
Yes, ideally I would prefer the new office to be split over two levels so that the working office area is kept separate from street level.
JONATHAN:
That will enable us to locate a reception at ground floor level to welcome customers when they arrive.
RECEPTIONIST:
And are there any particular facilities that you need?
JONATHAN:
Our employees work very hard throughout the day and I want to make sure that they're well nourished.
JONATHAN:
It would therefore be ideal if I could provide them with a kitchen to cook hot meals at lunchtime.
RECEPTIONIST:
Would you want the kitchen to be located at first floor level with the office?
JONATHAN:
No, I don't want the office to be filled with the smell of food.
JONATHAN:
It would be better if the new office had a basement where we could locate the kitchen and staff room area to keep it at arm's length from the workspace.
RECEPTIONIST:
OK, I have now narrowed the search to two available properties.
RECEPTIONIST:
Do you have any other requirements that could narrow our search down to one result?
JONATHAN:
All of our office staff will be working at desktop computers so I'll need the office to be equipped with at least 40 power sockets if possible.
RECEPTIONIST:
Anything else?
JONATHAN:
Studies have shown that exercise is very important for maintaining happiness and healthy brain function.
JONATHAN:
In an office environment it's very difficult to get sufficient daily exercise so it would be great if they had access to a nearby exercise area.
RECEPTIONIST:
One of the available offices is located next door to a gym.
RECEPTIONIST:
Would this be suitable?
JONATHAN:
Yes, absolutely.
JONATHAN:
A gym is exactly what I was thinking of.
RECEPTIONIST:
Do you need the office to be furnished?
JONATHAN:
I don't think so.
JONATHAN:
I already have some furniture so I would prefer to bring this myself.
RECEPTIONIST:
That's no problem at all.
JONATHAN:
Ah, and before I forget, we will definitely require Wi-Fi access as much of our work and customer recruitment is carried out online.
RECEPTIONIST:
No problem.
RECEPTIONIST:
It sounds like the property will suit your needs perfectly.
RECEPTIONIST:
I've taken the liberty of booking you a viewing at 3pm on Thursday so you can see it for yourself.
RECEPTIONIST:
Is there anything else I can help you with today?
JONATHAN:
No, I think that's all the information I need.
JONATHAN:
Thanks very much for your help.
RECEPTIONIST:
No problem.
RECEPTIONIST:
It's been my pleasure to be of assistance.
