Steven:
Subscriber Services, this is Steven.
Woman:
Good morning, Steven.
Woman:
I'm calling because I'd like to get a copy of a photo of my son that came out in the newspaper last week.
Steven:
Sure, I can help you with that.
Steven:
Do you have the exact date?
Woman:
Yes, uh, it was last Monday.
Woman:
Yes, that's the date.
Steven:
Just one moment, please.
Steven:
Okay, I have the newspaper from that date on my computer screen.
Steven:
Now, what section was it in?
Woman:
It was a feature story on local high school athletes.
Steven:
Okay, so local athletes are always on the back page.
Woman:
No, I don't remember it being at the back.
Woman:
I clearly remember it being on the front.
Steven:
Oh, you're right.
Steven:
We just started doing those features there in the last several editions.
Steven:
Which story was it?
Woman:
Student Athlete of the Month.
Woman:
Oops, no, excuse me, I'm sorry, I mean week.
Steven:
And that's your son, you said?
Steven:
You must be very proud of him.
Steven:
That's quite an accomplishment.
Steven:
Ah, yes, here it is.
Steven:
Chase Packers, baseball player.
Woman:
But, actually, the reporter got his surname wrong.
Woman:
It should be Parkhurst.
Woman:
That's P-A-R-K-H-U-R-S-T.
Steven:
Okay, I'll make a note of that.
Steven:
Now, I'm assuming this photo is just for your own use, not for additional reprinting.
Steven:
With copyright laws, you need to fill out an extra form if you're going to reprint the photo in another publication.
Woman:
No, it's not for business or commercial purposes or anything.
Woman:
It's just for personal use.
Woman:
I want everyone who visits our home to see it.
Woman:
I'm so proud of him.
Steven:
Now, I don't know if you knew this, but even though the photo is in black and white in the paper, you can choose to get your reprint in color.
Woman:
Oh, that's interesting.
Woman:
He does look so distinguished in the black and white.
Woman:
But, you know what?
Woman:
I'll actually take the color.
Woman:
That way his uniform will really stand out.
Steven:
Okay, let's see here.
Steven:
Oh, yes, of course.
Steven:
What size would you like?
Steven:
You can have the standard size or the wallet size.
Woman:
Um, no, not the small one.
Woman:
These wallet-sized ones aren't helpful as I'd like to frame it.
Woman:
Well, can I get more than one?
Steven:
Extra copies of the same print are discounted 50% if you order them at the same time.
Woman:
Well, they are quite expensive to begin with, so while I'd love a couple for the grandparents, I think I'll just stick with one.
Woman:
I'd better get three.
Woman:
It is a once-in-a-lifetime thing, you know.
Woman:
What's a few extra dollars when it comes to memories?
Steven:
Okay, so let me see here.
Steven:
The total on that will be $80.
Steven:
Would you like to add rush processing?
Woman:
I'd like them really fast.
Steven:
Rush processing will add $15 to your order.
Woman:
That's quite expensive.
Woman:
I do want to get them quickly, but I guess I can be patient, too.
Woman:
So, uh, yeah, I'll just do normal processing.
Woman:
Is it still pretty fast?
Steven:
Usually about four to five business days.
Woman:
Oh, that's not bad at all.
Woman:
Is there anything else?
Steven:
Just the payment.
Woman:
Can I pay you with a credit card?
Steven:
We also take checks.
Woman:
Oh, that's convenient.
Woman:
I'll do that, then.
Woman:
I really prefer to pay by check rather than use my credit card.
Steven:
Now, when they arrive, would you like to pick them up in our office, or would you like us to send them to you?
Woman:
Uh, it's rather inconvenient for me to stop by.
Steven:
I'll go ahead and mail them, then.
Steven:
And that's no extra charge.
Steven:
One last question, if you don't mind.
Steven:
We routinely survey all our callers just to see how often they read the newspaper.
Woman:
For years and years, we read the entire paper on a daily basis.
Woman:
But now we're so busy, it seems we don't have time to read like we used to, except on weekends.
Woman:
But still, yes, you can say we read it each day.
Woman:
My husband still does, for sure.
Steven:
Now, ma'am, let's get your address.
