NARRATOR:
You will hear a patient speaking to a doctor during her first appointment at a health clinic.
NARRATOR:
First, you have some time to look at questions one to four.
NARRATOR:
Now, listen carefully and answer questions one to four.
CARL:
Hello, come in and have a seat.
CARL:
I'm Carl Rogers, one of the doctors here at the Total Health Clinic.
CARL:
I understand this is your first appointment with us?
CARL:
Alright, I hope you'll be pleased with the care you receive here.
CARL:
If you don't mind, I'll take down a few details so that we can give you the most suitable service.
CARL:
Let me begin by checking that your personal information is correct.
CARL:
We have your full name as Julianne Garcia.
JULIE:
Yes, that's right.
CARL:
What's the best telephone number to reach you on?
JULIE:
It's 219-442-9785.
CARL:
And could I confirm your date of birth?
JULIE:
The 10th of October, 1992.
CARL:
Ah, our record says 1991.
CARL:
I'll change that now.
CARL:
Fine, I just need a little more personal information.
CARL:
Are you working at the moment, either full-time or part-time?
JULIE:
I work for Esterhazy's, the restaurant group.
JULIE:
I joined them as a waitress a few years back, but I'm a manager now.
CARL:
That's the branch on 114th Street, isn't it?
JULIE:
Yes, that's the one.
CARL:
I've eaten there several times.
CARL:
The salads are excellent.
JULIE:
I'm glad you like them.
CARL:
Before we discuss the reason for your visit, there's one final detail I need.
CARL:
The name of the company that provides your insurance.
JULIE:
It's Cawley Life Insurance, C-A-W-L-E-Y.
NARRATOR:
Before you hear the rest of the conversation, you have some time to look at questions 5 to 10.
NARRATOR:
Now listen and answer questions 5 to 10.
CARL:
Now, Julie, let's talk about what we can do for you.
CARL:
What problem has brought you in today?
JULIE:
I've had some pain in my left knee.
JULIE:
It wasn't too bad to begin with, but it's been getting worse, so I decided I should have it checked.
CARL:
When did you first become aware of it?
CARL:
Has it only been there for a few days, or longer?
JULIE:
It's become more painful over the past couple of days, but I first noticed it three weeks ago.
JULIE:
It developed gradually, so I didn't pay much attention at first.
CARL:
Have you taken anything for it yourself, or tried any treatment?
JULIE:
I've used Tylenol for the pain.
JULIE:
It helps for a few hours, but I don't want to rely on it too much.
CARL:
Have you tried treating it with heat?
JULIE:
No, though I've put ice on it for the last few days.
CARL:
Has that reduced the pain?
CARL:
You appear to be fairly fit in general.
CARL:
Do you take part in any sport regularly?
JULIE:
I play quite a lot of tennis.
JULIE:
I'm a member of a club and go there often.
JULIE:
I enjoy competing as much as the exercise, but I haven't played since the knee problem began.
CARL:
Do you do any other exercise?
JULIE:
I swim occasionally, mostly when I'm away on holiday.
JULIE:
Normally, though, I go running three or four times a week.
CARL:
That puts a fair amount of strain on your legs.
CARL:
You've never had trouble with them before?
JULIE:
No, my legs have always been fine.
JULIE:
I did slip in an accident last year and injure my shoulder, but that's fully recovered.
CARL:
Are you allergic to anything?
JULIE:
No, not as far as I know.
CARL:
And do you take any medicine regularly?
JULIE:
Apart from those, I don't take anything.
JULIE:
I'm usually very healthy.
CARL:
Alright, let's examine the knee and see what may be causing the problem.
CARL:
Could you stand up for me?
