Mark:
Good afternoon, Lakeside Eco-farm.
Helen:
Oh, good afternoon.
Helen:
I was listening to a programme the other day and it said that you are a member of the Northern Hotel Group.
Mark:
Yes, that's correct.
Mark:
Are you a member of the group?
Helen:
Yes, I am, and I would like to find out about staying with you for a week during the school holidays.
Mark:
May I have your full name?
Helen:
That's P-E-N-N-I-N-G-T-O-N.
Mark:
And your email address?
Helen:
Helen123@email.com.
Helen:
No dashes or underscores.
Helen:
Oh sorry, actually it's probably better if I give you my work email address which is more convenient for me.
Helen:
That is Helen123@greenfield.com.
Helen:
And greenfield is one word.
Mark:
OK, and your home address?
Helen:
It is 66 Lake Road, Sheffield.
Mark:
May I ask where you heard about us?
Mark:
You mentioned a programme.
Helen:
Actually, I heard about you on the radio and I thought it might be a good place to take my children during the summer holidays.
Helen:
What kind of activities do you have?
Mark:
Well, here we have lodges in the woods, a couple of lakes, lots of activities and great food, so I'm sure your whole family will love it.
Mark:
I can give you prices for all these, but first could I have your membership number?
Helen:
Oh yes, I think it's UK765042GE, but I will just check.
Helen:
It has been a while since I used it.
Helen:
Ah, actually it is UK765024EG.
Mark:
That's fine, thank you.
Helen:
Can you see my information on your system?
Mark:
Yes, I've found you.
Mark:
So, regarding accommodation here at Island Eco Farm, for families I recommend our family chalets as they are large and suitable for both adults and children.
Helen:
Ah, OK, that sounds nice.
Helen:
But a lodge is probably too big for us and I don't think we have much time and energy for cleaning, so we would like to stay in a flat, preferably near the farm.
Mark:
I'm afraid there's no accommodation near the farm.
Mark:
Would you want to be located near the lake?
Mark:
It's got a great view.
Helen:
Actually, my daughter would prefer to stay in the forest if possible.
Mark:
We have some lovely log cabins with room for four people, which would suit your family.
Helen:
Yes, that's the kind of thing we want.
Helen:
I hope you have a wide range of food available.
Helen:
My husband is a meat eater, I like seafood, and my children like organic food, including plenty of vegetables.
Mark:
Yes, we cater for all different types of diet, so you can get all of those preferences here, don't worry.
Helen:
So, what is the transport situation?
Helen:
Can we get there by ferry or van, for instance?
Mark:
No, the best way is by train.
Mark:
There's a regular service from Sheffield or there is a bike trail all the way here.
Mark:
It generally takes about six hours to ride here from Sheffield.
Helen:
That sounds good, but it might be difficult with our luggage.
Helen:
It's a pity you don't have vans or ferry boats, but I think we will take the train.
Helen:
So, what activities do you have there?
Mark:
We have a gardening course on planting flowers.
Mark:
Would that be suitable?
Helen:
I was hoping for something a little more energetic to give us more exercise – a dance course, for example.
Mark:
That is something guests requested in the past, but it's not something we are doing at the moment.
Mark:
I will bear that in mind for the future, though.
Helen:
OK, that would be great.
Helen:
I need to get back to work, so can you email me through the prices and all the details?
Mark:
I'll send all the details through to your work email address right now.
Mark:
You're welcome, and we hope to see you here at Lakeside Eco Farm soon.
