Global Internet - New customer form

👂️ Audio and questions

Global Internet

New customer form
Name
James 1
﻿
Address
﻿2
 Melrose Drive, Exeter
Postcode
﻿3
﻿
Number of users in the home 
﻿4
﻿

New customer form
Name	James 1
Address	2 Melrose Drive, Exeter
Postcode	3
Number of users in the home	4

Internet package overview

Package
Monthly cost
Download speed (megabytes/second)
Download limit per month (gigabytes)
Extras
Basic
£ 5
﻿
17
10
-
﻿6
 package
£30
17
Unlimited
-
Premium
£35
﻿7
﻿
50
A 8
 is provided at no charge.
Installation arrangements 
Day of installation: 9

Start time: 9.00 
Engineer’s name: Jonathan 10
﻿

Package	Monthly cost	Download speed (megabytes/second)	Download limit per month (gigabytes)	Extras
Basic	£ 5	17	10	-
6 package	£30	17	Unlimited	-
Premium	£35	7	50	A 8 is provided at no charge.
Installation arrangements Day of installation: 9 Start time: 9.00 Engineer’s name: Jonathan 10

❓ Transcript

Global Internet - New customer form

...:

Now look at part one.

...:

You will hear a man phoning an internet provider.

...:

First you have some time to look at questions one to four.

...:

Now listen carefully and answer questions one to four.

GLOBAL INTERNET:

Hello, Global Internet, how may I help you?

MR. SLOANE:

Hello, I've just moved house and I want to get my internet set up.

GLOBAL INTERNET:

Okay sir, could I take your name please?

MR. SLOANE:

Yes, it's James, James Sloan.

GLOBAL INTERNET:

How do you spell Sloane?

MR. SLOANE:

It's S-L-O-A-N-E.

GLOBAL INTERNET:

Okay Mr Sloane, what sort of package are you looking for?

MR. SLOANE:

I'm not sure really.

GLOBAL INTERNET:

Okay, that's no problem.

GLOBAL INTERNET:

Well, if I can just start by taking your address first.

MR. SLOANE:

Okay, great.

MR. SLOANE:

I live at 17 Melrose Drive.

GLOBAL INTERNET:

Sorry, did you say 70?

MR. SLOANE:

No, sorry, 17.

GLOBAL INTERNET:

Okay, and the city and postcode?

MR. SLOANE:

Yes, the city is Exeter and the postcode is E-X-34-9-Q-Y.

GLOBAL INTERNET:

Okay, that's great.

GLOBAL INTERNET:

I'm just putting that into the computer now.

GLOBAL INTERNET:

Okay, so you said you aren't sure what package you would like, is that correct?

MR. SLOANE:

Yes, that's right.

GLOBAL INTERNET:

Okay, well I'll ask you a few questions that can help you choose the best package for you.

MR. SLOANE:

Okay, that sounds great.

GLOBAL INTERNET:

First, how many people will use the internet in your house?

MR. SLOANE:

Well, there's me and my wife and our four year old daughter, but she's too young to use it.

GLOBAL INTERNET:

So just two of you?

MR. SLOANE:

No, let's say three.

MR. SLOANE:

Our daughter might need to use it when she starts school next year.

GLOBAL INTERNET:

Okay, and which of the following things do you use the internet for?

GLOBAL INTERNET:

Downloading films and music?

MR. SLOANE:

No, never.

MR. SLOANE:

Oh, but my wife sometimes does.

...:

Before you hear the rest of the conversation, you have some time to look at questions five to ten.

...:

Now listen carefully and answer questions five to ten.

GLOBAL INTERNET:

Okay, perfect.

GLOBAL INTERNET:

So I've put all that information into the system and it's suggested three possible packages.

MR. SLOANE:

Okay.

GLOBAL INTERNET:

The first is our basic package.

GLOBAL INTERNET:

It costs £24 a month and that gives you download speeds of up to 17 megabytes per second.

MR. SLOANE:

Oh, that's great.

GLOBAL INTERNET:

However, there is a download limit of 10 gigabytes per month.

MR. SLOANE:

Okay, that's not much.

MR. SLOANE:

I think I want more than 10 gigabytes a month.

MR. SLOANE:

What about the next option?

GLOBAL INTERNET:

That would be our standard package.

GLOBAL INTERNET:

It is a little bit more expensive.

GLOBAL INTERNET:

It's £30 a month.

GLOBAL INTERNET:

It's the same speed as the first package, but you would have unlimited downloads.

MR. SLOANE:

Oh, that's good.

MR. SLOANE:

And the third?

GLOBAL INTERNET:

The third is our premium package.

GLOBAL INTERNET:

You get super fast broadband of up to 40 megabytes a second and that's for just £35 a month.

MR. SLOANE:

Wow, that is fast.

MR. SLOANE:

But is there a limit?

GLOBAL INTERNET:

I'm afraid so.

GLOBAL INTERNET:

It's 50 gigabytes a month.

GLOBAL INTERNET:

However, this option also comes with a free phone line so you can make calls from your house.

MR. SLOANE:

Hmm, 50 gigabytes would definitely be enough.

MR. SLOANE:

However, I don't really need a phone line.

MR. SLOANE:

Also, I don't want to spend too much so I think I'll go for the second option.

GLOBAL INTERNET:

Excellent.

GLOBAL INTERNET:

Now, when is the best time for an engineer to come and install the router?

MR. SLOANE:

Well, I'm in most evenings after six.

GLOBAL INTERNET:

Oh, I'm afraid we can't do after six.

GLOBAL INTERNET:

Our next free slot is Monday at 9am.

GLOBAL INTERNET:

Would that be good for you?

MR. SLOANE:

No, sorry, I'll start work at nine.

MR. SLOANE:

I could do Wednesday or Thursday at that time.

GLOBAL INTERNET:

Oh, I'm sorry, sir.

GLOBAL INTERNET:

We don't have anything available then.

GLOBAL INTERNET:

How about an afternoon?

MR. SLOANE:

I'm busy every afternoon next week.

MR. SLOANE:

I know, let's do the first one.

MR. SLOANE:

I'll just book the morning off work.

GLOBAL INTERNET:

Excellent.

GLOBAL INTERNET:

Monday at nine it is then.

MR. SLOANE:

Okay, great.

GLOBAL INTERNET:

The engineer that will be coming is called Jonathan Brown.

MR. SLOANE:

Great, I look forward to seeing him then.

GLOBAL INTERNET:

Is there anything else I can help you with?

MR. SLOANE:

No, that's all, thanks.

GLOBAL INTERNET:

Have a good day.

...:

Bye.

...:

That is the end of part one.

...:

You now have some time to check your answers.

🔥 Answer key (đáp án và giải thích)

sloane

Giải thích chi tiết

Hello Dolbie 🤩

Cùng chinh phục câu hỏi này nhé 😁

🎯 Xác định loại từ cần điền: “Name: James (1) __________” → Tên riêng → cần điền họ (surname).

▶️ Thông tin cần nghe ở: 00:00:52 → “Yes, it’s James, James Sloan.” 00:00:58 → “It’s S-L-O-A-N-E.”

☺️ Cùng xem giải thích nhé:

Câu hỏi đang hỏi họ của người tên “James”.
Trong audio, James nói rõ: “James Sloan” → và sau đó đánh vần lại là “S-L-O-A-N-E” → xác nhận chính tả chính xác. → Đây là dạng form-filling thường kiểm tra chính tả tên riêng.

✅ Đáp án đúng: sloane

🧐 DOLBIE lưu ý: ❌ sloan: nếu bạn bỏ sót chữ “e” ở cuối vì không nghe kỹ phần đánh vần, bạn có thể mất điểm. => Đề bài yêu cầu chính xác từng chữ cái, nên cần viết đúng: sloane.

Chúc Dolbie học tốt và tự tin hơn trong bài thi IELTS nha 🥳💪

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