Question 1 - 7
Write ONE WORD AND / OR A NUMBER for each answer.
Report about a customer problem with a product
Summary of customer’s problem | - one bit of the item he bought was 1.
- another piece was broken |
Customer details | |
Name | Gordon Cooper |
Address | 77 Woolbridge Lane, Whitesands |
Postcode | 2. |
Product details | |
Type of item | Bookcase |
Name of item | Maine 3. |
Order reference | 4. |
Details of damage | the 5. shelf was broken |
Arrangement for collection | |
Day of collection | Wednesday |
Time | 6. pm |
Contact details for customer | Email: 7. @mail.com |
Question 8 - 10
Complete the notes. Write ONE WORD ONLY for each answer.
Customer feedback
- Customer feels that the info about products on the website isn’t as 8. as it could be.
There is very little detail about:
how large the items are.
- their 9..
what materials are used.
- Some photos on the website are so 10. that it’s hard to see the details.
. . .
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