Question 1 - 4
Choose the correct answer.
1.
The supervisor starts her talk by explaining that employees have to
be aware of the importance of teamwork.
be flexible in terms of their availability.
be capable of lifting heavy loads.
2.
The supervisor says that when the supermarket is very busy, employees must
decide for themselves what needs doing.
postpone their scheduled break.
report minor accidents quickly.
3.
The supervisor explains that when employees have a positive attitude, it
helps everyone in the supermarket to relax.
encourages customers to spend more.
improves work effectiveness.
4.
The supervisor says it is essential to stay calm when a customer
reports an employee to the manager.
delays other shoppers.
refuses to wait their turn.
Question 5 - 10
Choose the correct letter, A-J
A
B
C
D
E
F
G
H
I
J
5.
Staff entrance
6.
Manager's office
7.
Storage and unpacking
8.
Kitchen
9.
Cleaning equipment
10.
Staff relaxation area
A
B
C
D
E
F
G
H
I
J
. . .
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