Question 1 - 4
Choose the correct letter, A, B or C.
1.
According to the speaker, what reason for employees leaving do many hotel managers fail to recognise?
insufficient training
extended working hours
poor wages
2.
How does frequent staff replacement affect hotel managers?
It adds to the duties they must perform.
It reduces the motivation of the management team.
It prevents them from reaching business targets.
3.
Which error does the speaker say managers must not make?
treating certain employees more favourably than others
changing work schedules without telling employees in advance
having too few staff during the busiest periods
4.
When Dunwich Hotel retained more of its staff, what additional outcome came as a surprise?
Customers made fewer complaints.
More guests joined its loyalty programme.
Guests spent more money during each stay.
Question 5 - 10
Which method of limiting staff turnover was adopted by each hotel?
5.
The Sun Club
Drop or Select your answer
6.
The Portland
Drop or Select your answer
7.
Bluewater Hotels
Drop or Select your answer
8.
Pentlow Hotels
Drop or Select your answer
9.
Green Planet
Drop or Select your answer
10.
The Amesbury
Drop or Select your answer
Kéo option vào câu hỏi
3 OPTIONS
improving teamwork and staff-manager relations
giving rewards or other financial support
creating opportunities for career development
. . .
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