Question 1 - 3
Write ONE WORD AND/OR A NUMBER for each answer.
Complaint to the airport
Example
Name: | Answer
Jack Dawson |
Address: | 1. Road, Exeter |
Postcode: | 2. |
Telephone: | work: 3.
home: 798662 |
Question 4 - 6
Choose appropriate options A, B, C.
4.
What aspect of the flight does the man complain about?
punctuality
legroom
temperature
5.
What does the man think about the food served during the flight?
It is not enough to eat.
It is expensive.
It has a bad taste.
6.
What does the man think of the service of the staff?
satisfied
long wait
bad attitude
Question 7 - 10
Write NO MORE THAN TWO WORDS for each answer.
- The man felt satisfied with 7. because it was quick.
- During the flight, 8. facilities helped him distract from other poor quality of the service.
- As a gift, a 20% discount on the 9. fees will be offered.
- The flight company also offers the man a 10.worth £20.
. . .
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