Question 1 - 3
Choose appropriate options A, B or C.
1.
The company's sales figures for the last five years
increased in general.
fluctuated during the time.
increased at first and decreased at the end.
2.
What is the relationship of three departments this year?
food and electric decrease.
food and electric increase.
cloths and food have both grown.
3.
The temporary staff in the company
will increase in the coming time.
have remained unchanged over time.
are currently lower than last year.
Question 4 - 8
Write NO MORE THAN TWO WORDS for each answer.
Creating Value for Customers
- In case of problems, always ask your 4.14..... for help
- important for customers to have a/an 5.15..... experience
- tell customers about 6.16...... goods
- read the 7. every month
- must attend 8.18...... on Thursdays
Question 9 - 10
Choose TWO letters, A-E.
9-10.
Which TWO things must be done today?
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